Custom Ordering Candles

Custom Orders Policy

Thank you for considering placing a custom order with us! We have sold over 3,000 candles through our social media alone, and through this, loved ones of our community started reaching out to tailor the perfect candle, so here we are!

We're thrilled to offer you the opportunity to tailor your purchases to your specific needs and preferences. Our candles are clean and phthalate free. We use a coconut apricot wax and the highest grade of fragrances. Before you proceed, please take a moment to review our custom order policy to ensure a smooth and satisfactory experience.

1. Minimum Order Requirement:

  • All custom orders must meet a minimum total purchase value of $100. Shipping is FREE over $150 with a candle order of 6 or less. This threshold ensures that we can dedicate the necessary time and resources to fulfill your unique requirements. Custom orders include candles & room + linen sprays. Your preference. 

2. No Refunds Accepted:

  • Please note that all custom orders are final and non-refundable. Once you've confirmed your specifications and the order is in progress, we're unable to accommodate cancellations or provide refunds.

3. Final Order Processing Time:

  • The processing time for custom orders is up to 4 weeks from the date of order confirmation, this includes ordering material, creating your items and necessary candle cure time. This time-frame allows us to meticulously craft and personalize each item to meet your expectations, candles especially need cure time. Your order will ship guaranteed within 4 weeks of order date. If you need your order for an event, please plan accordingly. 

4. Shipping Costs:

  • Shipping costs are for 7+ items for custom orders and will be calculated based on the exact weight, dimensions, and destination of your package. We strive to provide accurate shipping quotes to ensure transparency and fairness.

5. Quantity Limitation:

  • Custom orders are a $100 minimum with a $9 flat shipping fee. To qualify for free shipping, your order must meet $150 and 6 items or less. This restriction allows us to maintain our commitment to quality and craftsmanship while managing production capacity effectively. Due to shipping material, any order of 7+ items is considered a custom "BULK" order and will include exact shipping costs.

Additional Cost for Material Purchase Policy

Fulfilling custom orders require us to procure specific materials not readily available in our inventory, this can include candle glass or fragrance. In this case, a mandatory additional $12 flat fee is applicable for material purchases. Here's a brief overview of our policy and procedures regarding this:

Material Policy Overview:

  • Informed: When fulfilling your custom order, you will be informed of the $12 additional cost before proceeding with the order.

  • Transparency: We prioritize transparency throughout the process, ensuring that you are fully informed of your material cost.

  • Proceeding with Order: We will proceed with purchasing the required materials and incorporating them into your custom order upon completed invoice. 

Placing Your Custom Order: To initiate a custom order, please follow these steps:
  1. Contact our customer service team to discuss your requirements and preferences via social media direct messages or emailing us at whimsicalroads@gmail.com 
  2. Once all details are confirmed, we will provide you with a quote and payment instructions.
  3. Upon receipt of payment, we will begin processing your order according to the agreed timeline.
  4. We'll keep you informed throughout the production process and notify you once your order is ready for shipment.

Contact Us: If you have any questions or would like to discuss a custom order, please don't hesitate to reach out to our customer service team. We're here to assist you every step of the way and ensure your custom order experience exceeds your expectations.

Thank you for choosing us for your custom order needs. We look forward to creating something truly special for you!