Refund policy

Due to handcrafting and the contents of our products, all sales are final, we do not validate refunds or exchanges. When it comes to product(s) possibly being damaged in transit we have the following protocol: We will need photos or video of the damaged product. Once this information is received, we will send you a call tag via mail, we will cover the shipping cost. We need the damaged product(s)returned to us. Once we receive the damaged order,  we will evaluate, and if approved, we will replenish new product(s) for you. Product must not seemed tampered with and indeed prove it was damaged in transit to you. If you wish to not receive replenished product, you will receive store credit in the amount of your order. This DOES NOT apply to broken candles, we DO NOT need you to send us the product back, a photo or video will do just fine. We will replenish that exact candle if possible, if not we will give you store credit in the amount of your candle.